Refund Policy:

At JV Mart, we strive to provide our customers with the highest quality products. If, however, you receive a damaged product, we are here to assist you. Please review our refund policy below:

  1. Eligibility for Refund:

    • Refunds are only applicable for damaged products. If you receive an item that is damaged, defective, or incorrect, you may be eligible for a refund.
    • To be eligible for a refund, you must notify us of the issue within 7 days of receiving the product.

  2. Process for Requesting a Refund:

    • To request a refund for a damaged product, please contact our customer service team at [contact email/phone number] with your order number and a description of the issue.
    • We may request photographic evidence of the damage to assess your claim.

  3. Refund Approval:

    • Once we receive your request and assess the situation, we will notify you of the approval or rejection of your refund.
    • If your refund is approved, we will initiate the refund process. Refunds will be issued to the original method of payment within 10 working days.

  4. Return of Damaged Product:

    • In some cases, we may require you to return the damaged product. We will provide instructions for the return process, including any shipping labels or arrangements necessary.
    • Return shipping costs for damaged products will be covered by JVMart.

  5. Exclusions:

    • Refunds will not be provided for damages resulting from misuse, normal wear and tear, or failure to follow care instructions provided with the product.
    • Customized or personalized items are not eligible for refunds unless they arrive damaged or defective.

  6. Contact Information:

    • If you have any questions about our refund policy or need assistance with a damaged product, please contact our customer service team at contact@jvmart.us.

Please note that our refund policy applies only to damaged products. For returns or refunds for reasons other than damage, please refer to our general return policy. Thank you for shopping at JVMart. We appreciate your business and strive to ensure your satisfaction with every purchase.